ACD Direct

As a company, ACD Direct has something that fewer and fewer companies have today: Passion!  That's right, we are very passionate about what we do and our constant goal is to be the best at doing it.

We know public radio and television audiences.  In fact, PBS and NPR stations are among our most satisfied customers!  The truth is, we were created for Public Broadcasting.

ACD Direct understands the relationship you have with your members, and we can help distinguish your organization by providing exceptional service when calling your member or answering their calls.

We pride ourselves in representing your brand while carefully processing each pledge.  The consistent, proficient and pleasant experience your members have with ACD Direct reinforces your efforts to make it easy to give.  Your goals become our goals.  Let us support you in all of your fundraising events!

 

DEI Member Station Discount

All DEI members will receive $1,000 off the standard and usual set-up fee.

 

For more information regarding ACD Direct services, please visit us at www.acddirect.com/nonprofit.cfm or contact

Merrill Moore, President
801-447-2188



WETA/D.C. Public Broadcasting station decided to combine a full days worth of pledging into one hour. The “Power Hour” was to receive a total of 250 donations.

The station, staffed with 30 volunteers, asked ACD Direct for overflow support. 20 agents were added to the pool to capture the 250 donations. The “Power Hour” was indeed that, and instead of 250 pledges, the station received 758 pledges within 20 minutes.

ACD Direct was able to triple the number of available agents in a matter of minutes to handle the unexpected call volume.

“Customer service is important to WETA, and ACD Direct’s customer representatives are professional, accurate and responsive.”

-John P. Begeny, WETA/Arlington